{"id":1149,"date":"2021-08-10T18:24:41","date_gmt":"2021-08-10T18:24:41","guid":{"rendered":"https:\/\/lossandrade.com.br\/?p=1149"},"modified":"2021-08-10T18:37:47","modified_gmt":"2021-08-10T18:37:47","slug":"online-dispute-resolution","status":"publish","type":"post","link":"https:\/\/lossandrade.com.br\/index.php\/2021\/08\/10\/online-dispute-resolution\/","title":{"rendered":"ONLINE DISPUTE RESOLUTION: Uma proposta de grada\u00e7\u00e3o entre as plataformas de solu\u00e7\u00e3o consensual de conflitos de consumo no Brasil"},"content":{"rendered":"
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Resumo: Esta pesquisa tem como objeto de investiga\u00e7\u00e3o as plataformas de solu\u00e7\u00e3o de conflitos de consumo. A online dispute resolution cresceu significativamente no Brasil nos \u00faltimos anos tanto em volume de disputas tratadas, como tamb\u00e9m na diversidade de canais existentes. Esta variedade acaba provocando uma multiplica\u00e7\u00e3o de demandas repetidas e aumentando o tempo de resposta das empresas para a an\u00e1lise e equacionamento do problema; o que repercute na judicializa\u00e7\u00e3o de demandas neste setor. Uma simples orienta\u00e7\u00e3o poderia contribuir para uma utiliza\u00e7\u00e3o mais eficiente dessas plataformas. O artigo tem uma primeira parte descritiva sobre a origem e evolu\u00e7\u00e3o do uso da ODR para tratamento de disputas consumeristas nos EUA, na Europa e no Brasil e uma segunda propositiva, com a sugest\u00e3o de uma diretriz facultativa aos consumidores brasileiros. A metodologia para a elabora\u00e7\u00e3o deste estudo consistiu em uma revis\u00e3o bibliogr\u00e1fica sobre o assunto.<\/p>\n<\/div>\n

Fernanda Bragan\u00e7a
\nJuliana Loss de Andrade
\nRenata Braga<\/p>\n

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P\u00c1GINA 416<\/p>\n

FA\u00c7A DOWNLOAD E SAIBA MAIS: http:\/\/sidecied.com\/wp-content\/uploads\/2021\/03\/Libro-II-SIDECIED-2020.pdf<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Resumo: Esta pesquisa tem como objeto de investiga\u00e7\u00e3o as plataformas de solu\u00e7\u00e3o de conflitos de consumo. 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